Service Data
This section provides a detailed explanation of the service data fields and their usage.
Data Management
When your project is deployed and executed on a robot, you can monitor the project execution status and interactive behavior data of the robot in the “Service Data” panel. The displayed data is updated automatically every hour, providing insights up to the previous hour.
📔 If you are not subscribed to the PLUS Team Edition and would like to learn more about accessing service data, please contact us at sales@nuwarobotics.com
Operations
① Data Update Tip: If a red dot is displayed, it means that the data or report has been updated.
② Filtering time zones: Select a time zone according to the location of the robot deployed in the project, and view the project’s cross-border execution data.
③ Filter time period: After filtering the time zone, you can filter the time period to Yesterday, Past 7 days, Past 28 days, and Past 90 days. You can customize the date range, but you can go back up to 90 days from today.
④ Filtering devices: Filter all the devices that have been deployed to perform this project, and view the performance data of certain devices.
⑤ Last Edit Information: The last editor (account name) and the time of editing the data report.
⑥ Edit report: If the report is in view mode, you can click the Edit Report button on the upper right side of the screen to switch to edit mode. In Edit Mode, this button will change to “Save Settings”, click it to return to View Mode.
💡 For more details, please refer to Viewing and Editing Reports.
⑦ Generate Report: Click to export two kinds of report data: dashboard data and raw data.
⑧ Filtering Time Period (Single Report): Filtering time period for a single report is yesterday’s date, the past 7 days, the past 28 days, and the past 90 days. You can customize the date range, but you can go back up to 90 days from today.
⑨ Editing a single report: In edit mode, you can edit all reports except for the report “Number of devices in operation.
⑩ Copy report: If you want to compare data under different filters, you can copy multiple copies of the report to view them simultaneously.
💡 Reports can be copied multiple times until all reports reach the maximum number of 100.
⑪ Display Results: The number of data to be displayed at one time can be set to 5, 10, 15, or 20 for the report card of the ranking type.
⑫ Set Module to include: You can select specific modules you would like to generate data for this indicator.
⑬ Filter Ranking by Q&A – Answer Type: Browse all answers/expected answers/unexpected answers.
Data Sheet
The following reports are displayed by default based on commonly used data tracking indicators. Click on a report card to view detailed information.
1. Number of Devices Operating
You can also see the number of devices currently running this project and access information about the devices where the project has been deployed:
① Device name
② Execution status: Executing or not executing.
③ Last execution time
④ Last deployment/status
⑤ Project version information: The active project is not the latest deployed version.
⑥ Last Deployment
⑦ Number of devices being executed / number of devices successfully deployed
⑧ Number of devices with errors: Errors are indicated when there is insufficient device storage or when the project download fails.
2. Average Project Runtime
Measures the average time all deployed devices spend executing the project, based on the project’s start and end timestamps. You can filter devices to compare average runtimes for different devices. Unit: hours.
3. Project Flow Interactivity
Tracks visitor engagement by comparing the number of interactions to the number of visitor triggers. Formula: Number of interactions / Number of visitor touches. Customize these calculation rules in the project’s advanced settings. By default, all modules in the project are included, but you can specify certain modules as the data source.
4. Average Interaction Duration
Evaluates how long visitors stay engaged during an interaction. Formula: Interaction End Time – Visitor Trigger Time. To be counted, a process must include more than one module. Customize the counting rules in the project’s advanced settings.
5. Peak Hour
Identifies the busiest and quietest hours of robot usage. Formula: Number of visitor triggers per hour. Divide the day into 24 one-hour time slots and calculate visitor trigger times per slot.
6. Guest Gender
Tracks the gender deployment of visitors, categorized as male or female.
7. Visitors Age
Group visitors into 11 age brackets and calculate the proportion of each group: under 4, 5-10, 11-14, 15-24, 25-34, 35-44, 45-54, 55-64, 65-74, 75-84, and 85+ years old.
8. Selected Events Ranking
Identifies visitor preferences by tracking how often specific options are selected or expected responses are hit in the Onscreen Menu and Audio Q&A modules. By default, all modules in the deployed project are included, but you can specify certain modules as data sources.
9. Q&A Ranking
Lists the most frequently asked visitor questions. Tracks visitor responses in Audio Q&A, AI dialogue, and ChatGPT Q&A and ranks them by total occurrence. All modules in the project are included by default, but specific modules can be selected.
10. Exit Module Ranking
Highlights content visitors are less interested in by recording how often each module is exited. Tracks bounce counts for Audio Q&A, Onscreen Menu, Touch Service, AI dialogue, and Data Upload modules.
11. Condition Hit Ranking
Measures visitor preferences by counting hits for all Conditional Branch modules in the project flow. Sub-condition hits within each module are also ranked.
Viewing and Editing Reports
The Service Data screen features two modes: View Mode and Edit Mode.
In View Mode, you can only browse the data. To make changes, click the “Edit Settings” button located at the upper right of the screen to switch to Edit Mode. After completing your edits, click the “Save Settings” button, also located at the upper right, to save your changes and return to View Mode.
View Mode
- Cards cannot be moved by dragging
- Single/double click on a card: If available, you can browse the detailed data of a single report
- Time Period Setting: Filter the time period of the whole/individual report, only for browsing, not for saving
- You cannot edit a single report
Edit Mode
- Drag and drop cards and save locations
- Single/double-click on a card: Edit a single report setting
- Time Zone Setting: Filter the time zones of the whole/individual report and save them
- You can edit a single report by clicking the “…” button at the bottom right of the report card
Editing Reports｜Specifying Modules
The following reports allow you to specify certain modules in your project as the source of data collection: Project flow interactivity, Q&A Ranking, Selected Events Ranking, and Exit Module Ranking.
Take “Selected Events Ranking” as an example to illustrate:
① Title Name: The title name of the custom report card.
② User-defined modules: When checked, you can specify certain modules as the data source.
③ Specified modules: Modules from which data are to be extracted.
④ Specified modules (disabled): Modules that were previously checked, but are now deleted or do not exist in this project flow.
⑤ Search Modules: Search for modules in this project that can be used by the current report to capture data.
⑥ Confirm: Finish selecting modules and save the settings
⑦ Cancel: Not saving this setting
⑧ Edit: Changes the list of currently specified modules, click to expand the right window to edit.
Using Data Reports with Teams
The Service Data feature is part of the PLUS Team Edition, allowing team members to share and collaboratively work on data reports. Key features include:
Shared Access: Team members can share, use, and edit data reports collaboratively.
Copy and Edit: Any team member can create a copy of a report, inheriting the same data and configuration settings for further editing.
⚠️ Please note the expiration date of your team’s purchased plan. If the plan expires, you will no longer be able to edit reports. However, you can still view data collected before the expiration date.
• The “Number of Devices Operating” data remains accessible with the latest updates.
• To continue collecting new data, you must renew the PLUS Team Edition plan.
